why you overbooking?

I’ve been a captain at the world’s largest airline for over 25 years now, which is why this involuntary deplaning of a United Express passenger is both sad business and not at all surprising. Here’s why. First, passenger service has become, for airline management, an irrational but deliberate choke point in the airline flight operations. […]

via The United Fiasco From A Cockpit Viewpoint — The JetHead Blog

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